Privacy & Cookie Policy

Customer GDPR Policy

Garden and Plant Centre Developments Ltd trading as Birchen Grove Garden Centre is committed to protecting the privacy and security of your personal information. The way in which we as a company obtain, store and move your information is changing. It is vital to us that your information is kept safe at all times and that no third parties can access your information without your grace. The following information outlines what information we will keep about you, how that information will be stored and why we need this information.

Information about you will be:

1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only if necessary for the purposes we have told you about.
6. Kept securely.

The Personal information* that we may keep about you:

*Personal information refers to anything that would allow a third party to identify you, it does not involve data where the identity of the holder has been removed (anonymous data).

1. Personal contact details such as name, title, addresses, telephone numbers and personal email addresses.
2. Date of Birth.
3. Gender.
4. Copy of Driving Licence.
5. CCTV Footage.

How is information about you collected:

We collect personal information through; sales order forms, contact us form submissions, telephone calls and CCTV cameras. Occasionally information will be presented from third party organisations such as banks in order to process a purchase or refund.

How & why we will use any information collected about you:

Any information we collect is done so with the intention to improve the relations you have with us. The aim is to ensure a business, consumer relationship is built and maintained by using your personal information making your life easier when shopping with us and giving you the best deals possible. We will use your personal information to:

• provide goods or services to you.
• contact you regarding any purchases or queries.
• verify your identity.
• inform you of promotions, events or other actions at Birchen Grove.
• arrange the delivery of ordered products.
• manage any registered account(s) with us.
• for crime and fraud prevention, detection and related purposes.
• provide warranties
• with your agreement, to contact you electronically about offers, products and services that we think may interest you.
• make a tailored website available to you

Your personal information will only be used for the purposes that are listed above. If there is any likelihood we are to use your information for other purposes then you will be contacted to give permission. Please be aware that your information may be processed without your permission, in compliance with the above rules, where this is required or permitted by the law.

The Security of Your Personal Data.

The security of your data is paramount to us; therefore, every step will be taken to ensure the safety of your information. All data collected will be stored in locked locations and encrypted where possible. When or if you would like your information deleted from our records we will comply with your request and ensure all data is erased from our systems in both electronic and hard copies within one month.